top of page
Privacidad e información general del sitio
Your safety and privacy online is very important to us. Any personal information you provide us with, including and similar to your name, address, telephone number and e-mail address will not be released, sold, or provided by any means to any third parties. Your privacy and security are our top priority.
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you interact or purchase from our site, it will inform you about your privacy rights and how the law protects you.
We use your personal data to provide and improve our service. By using our service, You agree to the collection and use of information in accordance with this Privacy Policy.
-
Where does your coffee come from?Our organic and certified Kosher coffee comes from Latin America and Africa. We will begin with Latin Origins from (Panama, Brazil, Guatemala and so on) and introduce our African Origins in the Spring. From single origin to deliciuos blends from our outstanding roasters - our coffee beans carry a story that we hope you enjoy tasting.
-
What is your Cannabis/Hemp infused products FDA Disclaimer?The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice.
-
Information about our hemp infused products?Our infused coffee and products are infused with CBD, CBD Full Spectrum or Delta-8. For more information on our CBD and Delta-8 please utilize the following link
-
Do you have a Delta-8 Disclaimer?Yes, we do have a Delta-8 Disclaimer and you can find it at D8 Disclaimer.
-
Can you fail a drug test with Delta-8?While it’s legal through hemp, yes, you are still very likely to fail a drug test with delta-8 in your system. Delta-8 has 0.3% THC which is the lowest legally approved to consume or utilize.
-
How long does shipping take?Please allow up to 2-3 weekdays for your order to be processed. USPS Ground orders arrive within 3 – 5 business days after your order has been processed. Please verify that your shipping address is correct before completing your order. You may be subject to reshipping fees if your package needs to be reshipped due to inaccurate shipping you provided.
-
How can I track my package?All orders are shipped via USPS and are given a tracking number. Customers will be emailed a tracking number once their order is shipped.
-
When will my order be shipped?All orders are shipped within 2-3 weekdays after receiving your online processed order. This is due to the fact, we roast to order.
-
Where does Kulture Koffee ship?Kulture Koffee currently ships to all 50 states in the US.
-
How much does shipping cost?Shipping under $50 is estimated by the real-time USPS shipping calculator at checkout. Kulture Koffee provides free shipping on all orders over $50.
-
Which payment methods do you accept?We accept all acceptable payments under Square on this website, if you purchase your Kulture Koffee at a local Houston event, we do accept cash.
-
What is your return policy?We will try our best to find a resolution for any challenges that might arise with your order.We are committed to provide all of our customers, with excellent customer service for their satisfaction. Return Policy on Consumable Products: We do not accept returns on coffee or any other consumable product sold by Kulture Koffee due to its perishable nature. However, we are quite willing to resolve problems as they arise. If you have any issues with your coffee, or if there are errors in your order, please contact us at orders@kulture-koffee.com within three days of receiving your order. We will do our best to ensure that you are satisfied. Unfortunately, We will not refund the price of shipping. Return Policy on Merchandise: We would like you to be satisfied with your purchase. All Returns or Exchanges on merchandise (non-coffee or consumable) items must be done within 20 days of the purchase date. Please email your order number, name, reason for a Return/Exchange, and the item and quantity you wish to Return/Exchange to orders@kulture-koffee.com. We will contact you with information on how your return will be processed. Unfortunately, we will not refund the price of shipping.
-
Is there an age requirement to order hemp infused coffee?You must be 18 and up to purchase CBD infused products and 21 and up to purchase Delta-8 infused products.
-
What are your privacy policy and cookies?Please visit Privacy and Cookies page
-
What to do in terms of Cancellations, Errors or Changes?"If you need to cancel or make a change to your order (this includes entering the incorrect address), please send us an email at orders@kulture-koffee.com within 24 hours of making your order. Please provide us with your: 1. Name 2. The order number 3. Which items 4. and the reason for the change. Orders with changes will be updated accordingly or completely canceled and refunded, a new order will be placed to resolve the issue. In the event of processing mistake or defective product, we will correct any errors and revise your order accordingly. Once our team has become aware of an error, we will work to resolve it within 72 hours.
-
What are your Terms and Conditions?This website is operated by Kulture Koffee. Throughout the site, the terms “we”, “us” and “our” refer to Kulture Koffee. Kulture Koffee offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store and overall site is hosted on Wix. They provide us with the online platform that allows us to sell our products and services to you. For further information on our Terms and Conditionsplease select the highlighted hyperlink.
bottom of page